At 10sConnect, we understand that plans can change. Our cancellation and refund policy is designed to be fair to both players while encouraging reliable match commitments.

By purchasing or accepting a paid match through 10sConnect, you agree to this Refund & Cancellation Policy.

Why We Have a Cancellation Policy

• When a match is confirmed, both players reserve time on their schedules and often make travel and court arrangements.
• Late cancellations reduce the likelihood that the other player will be able to find a replacement match.
• Our policy is intended to encourage dependable scheduling while remaining fair when unexpected situations arise.

Cancellation More Than 24 Hours Before the Match

• If you cancel your confirmed match more than 24 hours before the scheduled match time, you are generally eligible for a full refund of the amount you paid for that match.

Cancellation Within 24 Hours of the Match

• If you cancel your confirmed match within 24 hours of the scheduled match time, you are generally eligible for a 50% refund of the amount you paid for that match.
• The remaining portion of the payment is retained as a cancellation fee.

How Refunds Are Processed

• Approved refunds are issued to the original payment method used for the transaction.
• Processing times may vary depending on your financial institution or payment provider.

Match Requests That Do Not Result in a Confirmed Match

• If your Match Request expires or no match is confirmed, you will not be charged for a completed match, or any payment collected for an unfulfilled match request will be refunded in accordance with the payment process in effect at the time of the transaction.

Cancellations by the Other Player

• If the other player cancels a confirmed match, your refund or other available options will be handled according to the cancellation policy and platform procedures in effect at the time of the cancellation.
• 10sConnect may also notify you when a confirmed match has been cancelled.

Technical Issues

• If you believe you were charged incorrectly because of a technical issue or system error, please contact us as soon as possible at:support@10sconnect.com
• We will review the transaction and work with you to resolve any verified billing issues.

Abuse of the Cancellation Policy

• To help maintain a fair marketplace for all players, 10sConnect reserves the right to investigate repeated cancellations, suspected fraud, abuse of the refund process, or other conduct that negatively impacts the community.
• Where appropriate, accounts may be subject to warnings, temporary suspension, or permanent removal from the platform.

Policy Changes

• 10sConnect may update this Refund & Cancellation Policy from time to time.
• Any revised policy will apply to future transactions and will become effective when posted within the Services or on our website.

Contact Us

• If you have questions regarding this policy or a specific transaction, please contact us.
• 10sConnect, LLC
  8735 Dunwoody Place, Suite R
  Atlanta, Georgia 30350 USA
• Email: support@10sconnect.com