Help Support
At 10sConnect, we’re committed to providing a safe, enjoyable, and reliable experience for every player. If you need assistance, we’re here to help.
How Can We Help?
Our support team can assist with questions regarding:
- Account access and login
- Profile updates
- Match Requests and confirmations
- Cancellations and refunds
- Payments
- Technical issues
- Reporting inappropriate behavior
- Bug reports
- Feature suggestions
- Account deletion requests
Contact Support
- Email: support@10sconnect.com
- We strive to respond to support requests within 1–2 business days. Response times may vary during weekends and holidays.
Reporting Safety Concerns
If you experience harassment, fraud, inappropriate behavior, or any activity that violates our Community Guidelines or Terms of Service, please contact us as soon as possible.
When submitting a report, please include as much information as possible, including:
- The other player’s name (if known)
- Date and approximate time
- Description of the incident
- Screenshots or supporting information, if available
We review all reports seriously and may investigate situations that affect the safety or integrity of the 10sConnect community.
Account Deletion
- You may request deletion of your account through the account deletion feature available within the app or by contacting us at support@10sconnect.com.
- Deleting the app from your device does not automatically delete your account.
Frequently Asked Questions
Simply complete a Match Request by selecting your preferred playing criteria. We’ll notify you when another compatible player accepts your request.
Please refer to our Refund & Cancellation Policy for complete details regarding cancellations, refunds, eligibility, and processing.
You may contact us at support@10sconnect.com with details regarding the situation. We investigate reports that may affect the safety or integrity of our community.
You may update your Player Rating within your profile at any time. We encourage players to keep their information reasonably accurate to help improve match compatibility.
Thank you for being part of the 10sConnect community. We appreciate your feedback and are committed to continuously improving the platform.